Terms & Conditions


Cupcake Central 2014 - Terms & Conditions



  • We offer pick up orders at all our stores and delivery is only within Melbourne Metro areas
  • Our cut off time for online orders (delivery & pick up) is 12pm the day, however you may call us to place last minute orders by 3pm for next day orders.
  • Once you make your order – we will contact you within 12-24 hours to confirm.
  • Whilst we have utmost care in the quality of our products, we cannot guarantee that the appearance of the products are exact as we hand produce all our products from scratch by several Pastry Chefs at each store.
  • We reserve the right not to accept an order.


  • All our prices are inclusive of GST where applicable.
  • Our prices may change without notice.


  • We accept VISA, Mastercard and Direct Deposit payments
  • A 3% surcharge is added to AMEX payments

Delivery Fees

Delivery fees are quoted on location and only available within Melbourne Metro areas. Our deliveries are sent from our Head Quarters in Hawthorn, VIC. We use private delivery drivers to ensure the safe delivery of our cupcakes due to its delicate nature.


If you are not entirely satisfied with your order please speak to one of our Managers at Cupcake Central to resolve the issue. Only orders that have been delivered or received instore in a faulty manner, such as cupcakes that are destroyed in appearance or inedible, may receive a full refund. Once the cupcakes have been picked up by the customer or delivered, it is the responsibility of the customer to treat the product with care until required.

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